I operate my business governed by a few basic principals and list them in no particular order as they are all equally important.

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Being a service based industry, customer service and communication is crucial.  I think that it’s very important that a client can always rely on speaking to the same person, someone who has a responsibility to each job, has an in depth mechanical knowledge and is available all the time.

Personally, I spend a lot of time in the office but also in the workshop.  Overseeing the quality of workmanship, diagnosing complicated faults, directing the workshop and training the apprentices are few of my daily tasks.  To guarantee the best customer service, even when I’m involved elsewhere, I employ a full-time service advisor.Billy is my service advisor.  Primarily it is his role to see to the needs of our clients and correspond throughout the process of all jobs.  Billy is also responsible for quoting on jobs and sourcing quality products, from a large list of suppliers, at the best price for the customer.When it comes to servicing and repairing cars, I won’t take short cuts.  I have built this business up on quality repairs that are done with cost efficiency and longevity in mind.  I have never intended on being the cheapest workshop nor the most expensive.  I aim to be competitive and when value for money is the comparison with other establishments I believe that we will always excel.Finally, I am here for the long haul. Customer satisfaction and long-term business relationships are my focus.